Service

About products

1. Product size?

A.Generally our corset & pvc lingerie have S,M,L,XL in stock, for other size you need to order specially.
B.For babydoll and match sets etc, if the material is in flexible material such as lycra, spandex etc, we have a free size, which means one size fits most.

2. Product with tag / label?

A: the products with tag.
B: the products with label. we can make your label base on your request.

3 Product packing?

every set is packed in a plastic bag.

4. Is all of your styles is in website?

Not all of our styles is in website, If you need, we will send the photos and pricelist for newest styles to you .

About prices and payment

1.How can I get your price list?

Please contact us by email or telephone with your information.We will send you the price list when receive your inquiry.

2. Product price?

A: the price is ex factory, exluding shipping cost, tax & vat.
B: the price is base on each pc.

3. How to pay the order?

we accpet the payment term of /bank transfer / western union.
After you have pay the payment,Please inform us,so we will prepare the products for you.
We will only hold the goods for a week,please make the payment in valid period.

4. How long to prepare the products after confirmed payment?

it takes 1-2 business days to prepare the products after confirmed the payment.
Remark:if you pay the payment by bank transfer, we prepare the products after the payment reach our account.

About shipping & delivery

1. Which way will you ship the products ?

A:we will ship by International packages/ EMS/DHL/UPS/TNT,
B.Final decision on express or air transport is depend on you.

Strongly suggest to use worldwide express if the goods is under 100kg.If the goods exceeds 100kg,air tranposrt is more cost-efficient.Delivery time are 10-15 working days.For any export order,please inform us what kind of documents you need for your easily customs clearance.
C. or we will shipping by the sea, if the order cubage is more than 1 stere, that depending on the area you live in.

2. For Delivery time

If you order from our stock, we can send out your goods upon receipt of payments.If your quantity is larger, it deponds on the quantity you want.

3. How long will it take to ship the products ?

It takes 5-7 business days by TNT / DHL / UPS / EMS, depending on your location.

4. How to calculate the postage?

Postage is calculated in accordance with the weight, . the weight of the parcel is heavier, the shipping cost is cheapter per KG.we will calculate the shipping cost when we get the order in detail from you.

5. How to track the package?

A:we will offer the tracking number inner 1-2 business after we confirm the payment. then you can track the condition of your package on line time to time.

About order

1.How can I get your price list?

Please contact us by email or telephone with your information.We will send you the price list when receive your inquiry.

2. Shall i start with a sample buying?

After you have confirmed with our price list, you can choose a sample at first. But you are asked to pay for the sample and delivery charge.

3. What is the minimum order q’ty?

If you order from our stock,you can order what quantity you like .

4.How do you proceed with our order?

Once receive your order,we will check the inventory and fix the quantity for each style you have ordered.Then we will send you the proforma invoice for your approval.If requested,we will add the freight cost to the invoice.

5. Is OEM order accepted?

OEM order is welcomed,but original sample will be requested.If not,please allow us more time to make out the sample at first.After you have confirm the sample,we will start our mass production.The OMQ for each style has to be finalized once we have received the orginal sample,picture or sketch. OEM order also can have your own lable.

6. Refund policy.

For any unexpected defects, our policy is if you only several pcs is defects, we will replaceit in next order or we can send the good ones to your other suppliers in China. If you think it is many pcs, you can taken photos and send back the defects and the cost will be deducted in next order.

7 The commercial process will be as follow:

1) You give us order, we check we have the items available and confirm you.
2) We check the weight and tell you the price for freight.
3) You give us the exact delivery address.we make the parcel with custom value and the merchandise title according to your wish.
4) You pay the required amount and we ship the items within 1-2 days.